Answering Specialists INC

BEWARE, BEWARE, BEWARE!!!!!!!! more

Answering Specialist was a very dissapointing experience. Low quality service and very expensive when you finally try to cancel your service. Stay Away!! more

I wanted my clients to be able to talk to a live person whenever they are having a problem, day or night. I was referred to Answering Specialists and have to say I am more

We used this company several times in the past. Unfortunately, their services have severely declined since then. We noticed the severe decline in their services last year and ended our association with them. Admittedly, their policy is a 30 day notice. Because of that we have two outstanding bills with them. One for a months service prior to our cancellation and the thirty day cancellation period. However, because of the deterioration of service we do not feel that we should be required to pay those service bills. We have expressed this feeling to the company and worked very hard to resolve this issue prior to posting this complaint. However, the company would not make allowances for their internal problems. I am sure that Tim Harlan will post on here that this is again the customers fault. That we didn't pay our bill and that is the only time we were dissatisfied with their service. But, that is very far from the truth in this matter. We mentioned the bad service several times. The service continued to go from bad to worse which is why we terminated the service. Tim, it's not always the customers fault. You have several posts on here at this point. Right now, you should come to realize it's not the customers faults. It's YOURS! Instead of attacking customers you should find out what the problems are with your organization and correct them. Once you do we would be happy to come back to your company. more

My plumber uses Answering Specialists and disasters don't always happen when businesses are open. My plumbing disaster was one of those midnight events and the folks at Answering Spcialists were able to get my plumber over to stop the flood that was ruining everything that I own. Thank you for being there day and night! more

My doctor uses this service to schedule appointments. I am greeted with warmth and compassion. On the few occasions when I have had an emergency, the service has been quick to relay my need to my doctor. Prompt, courteous and kind service. more

Answering Specialists, Inc. (ASI) follows up with our customers personally to get a more detailed description of what they need and why having ASI be their offsite administrators is the best choice available. When challenges occur we listen intently and do everything within our power to resolve the issue and rise to expectations. ASI's management is always available for employee input and suggestions. They are helpful and responsive to both employees and clients. They let all of our staff know that their work is valued and appreciated. We, at ASI are most happy when we know that our customers appreciate and value our contribution to their businesses. more

I have been dealing with Answering Specialists for close to 4 years now and my clients are very please with the service. Whenever a client has an emergency it has been my experience that the operators make sure that the on call is notified & that person's needs are cared for. My clients & I are quite satisfied,,,Thank you more

I actually signed up with Answering specialists to have them answer my phones after hours for emergencies. I cannot tell you how many times clients have told me that the after hours emergency line is polite, helpful, and very informative. I would recommend this service to anyone! They pick up my lines as fast as they ring in and get our emergency calls out in less than 3 minutes! Great people great service!- AMJ more