I have been to many locations in Austin and this is by FAR the worst one. The employees are so rude and careless about ""customer service"" they are more into their piercings and tattoos than getting you what you asked for the FIRST time around. All the fancy scooping, flipping and pounding is a useless ""talent"" to show off to me. The ice cream is gross and it lacks flavor. If you were to tell me it starts out as powder in an envelope and you just add water and shake I'd believe you. Amy's is far, far over-rated in my opinion. I'll go back to Baskin Robbins...at least they wash their hands there.
Pros: Sometimes friendly (new employees, anyway)
Cons: Rude, Dirty, Careless attendees