American Yellow Checker Cab Co

TERRIBLE taxi company with DISHONEST Drivers. The drivers will take advantage of you every chance they can to increase their fares. This dishonesty goes deeper into the company as I left a bag in the cab, called the lost and found 7 times and never received a call back. This was after I waited the absurd waiting period of 5 business days. I can only assume that the lost and found sells your lost items on ebay and if they don't sell in 5 business day you may be luck enough to get a call. I even stopped by the office twice during the lost an found hours and never met the person in charge of the lost and found, which was always in some office that no one could get into. more

Imagine the tax dollars they could be contributing to the economy. When I lived in Austin, I drove a cab and paid taxes on what I earned, but 90% of cab drivers do not pay them. there are also alot of cab drivers from other countries whose visa's are expired. more

I took a cab from downtown recently, and upon arriving home, I asked the driver to add over 20% to the total. Not only did he not say thank you, but the next morning, I saw three separate charges (all different totals) on my card. I immediately called the company to clear it up, and they promised to refund two of those charges (they said the driver was getting "duplicate charge messages", imagine that). This morning, I see a 4th charge on the card for a completely different amount. These charges are now totaling more than $220, and I have had to cancel my credit card and dispute the them, because I cannot get through to their accountant. I looked on the BBB site and noticed they have an "F" rating, as they've had at least 4 other complaints this past year, one of which was ignored. I would venture to say this happens more often than the ratings would indicate, as not everyone follows through. I will definitely avoid using this company in the future. Pros: Clean vehicles, usually on time Cons: Fraudulent accounting more

Ask for Mike cab 370. This driver is nice and curteous. Unlike some others who tend to be just plain rude. more

I've both driven a cab and used them on a regular basis. They CAN be unreliable if in a bad part of town. They can also be unreliable during special events like the ACL festival. This is why when you find a good driver you ask for his card, and tip well for good service. It is much better to be able to call your driver on his cell phone then rely on a third party. Pros: Call a drivers cell phone, not the company. Cons: Take your chances with the company more

I've lost count...Call me stupid, (I tend to give people additional chances) but I attempted to use these guys for more than six months, and I have had many cases where they didn't even show up, they showed up and didn't call and left, and more. My latest (and last!)? Two very important clients needed to get to the airport, I called way ahead of time, the pick up was scheduled, and then they didn't show up. When I called to find out where the taxi was, I was informed that there were no cabs. They didn't even bother to let me know, I had to call THEM! My clients had to flag a taxi down at the street, a very difficult thing to do in Austin. If anyone knows of a reliable cab, it would be great if they posted the name. Pros: NONE! - Large name? Cons: MANY! more

More than once I had to drive myself to the airport because they didn't show up. Today they didn't show up twice! They caused me to miss one flight so I scheduled a later flight and later taxi and they didn't show up again! They come to my house on a regular basis, they know where it is, I'm in their system with directions and they still fail to show up twice in one day. Again, this was not the first time I had to drive myself to the airport because of these idiots. You simply can not depend on them. Pros: Can't think of any. Cons: Drive too slow., can't follow directio, unreliable. more