When we first signed up with All-Pro, we had a very helpful person, Stacy, and never had any issues. Just like the previous reviewer's experience, they showed up like clock work and I had no complaints. However, recently they missed a quarter coming out to check the bait stations.
I called about it and spoke to Julie. She wasn't very apologetic and simply stated that for some reason we were no longer scheduled in the computer. No one came out until 12 days later. I called back to see how this was going to be handled concerning my payment. I figure if I pay a quarterly fee then they should at the very least push my payment due date forward a quarter. Nah, she said that isn't their policy since I hadn't called in that there was a problem. Huh? Are you kidding me?! Since they consider it a ""yearly"" payment, that's how I guess they get out of the technicality of getting pro rated for the missed quarter.
I was taken aback at how flippant the attitude was on this error on their part. I understand mistakes can be made, but they sure didn't do much to convince me they gave a crap. For crying out loud, I PAY you to come out quarterly and you don't do it, but you don't see this as a problem! Wonder if they'll see it as a problem when I don't pay my renewal.
There's no excuse for this lack of customer service. I left a msg on Keith Smith's (mgr) voicemail expressing my concerns. If they don't see honoring the service I paid for as important, then I don't see any reason to give them my money. Bye bye All-Pro.