I'm not an All American Vinyl customer, nor will I ever be. They were replacing an old wooden fence that runs across the entire length of my backyard (as well as my neighbors on both side's yards as well) with a new vinyl fence. I have my own chain link fence that also runs the span of my yard with about a foot of space between the two fences. Along the entire length of my back fence I had mature grape vines that have been growing since before we moved in nearly 7 years ago. They were beautiful. \r
\r
So my grape vines have branches draping over the top of the wooden fence and since no one bothered to notify us (nor my neighbors) that they were taking down the fence the workers took zero care throwing them over the fence - breaking most of the branches in the process. While this was frustrating and annoying - it wasn't the end of the world. Had we been informed we could have easily made arrangements to get our vines out of their way but what can you do? Oh, and 10 rabbits escaped from my neighbor's yard because they didn't inform him that they were taking down his back fence. \r
\r
So then apparently the thick, wooded arteries that ran along the bottom of the fence were also in their way so they decided to CUT the main vines on three separate plants. Now mind you that they cut these at the base of the vine where it connects to the root ball. I found it confusing why they were in the way of a fence that was being put up exactly where another fence had stood for probably 20 years. Within a few days I had 15ft sections of vine that were dead. After we removed them we had 15+ foot sections of fence with zero coverage anymore. Needless to say my wife was super upset. So much so that she was balling when the crew (and the owner Kent) was there a few days later putting up the fence (this process spanned a week). Instead of apologizing or show any compassion for a visually distraught woman they were condescending and intimidating. I was out of town and could be of any help so she was pretty helpless at solving the situation. They offered no remorse and insisted they had the right to cut what was on MY side of their fence.\r
\r
So when I returned in town I made a call to all involved parties. Even though they incurred lasting damage that will take 2 or 3 years to remedy, had they been friendlier to my wife and even said something like ""Sorry, we didn't check with you first but there's nothing I can do."" that would have probably changed things for me. I probably would have just called to complain and let him know I was disappointed and would never recommend them to anyone and leave it at that. But because of they chose to be disrespectful I pursued the wrong (and rightfully so).\r
\r
On the phone, the owner, Kent, tried to be condescending and intimidate me like he was to my wife but when found that it wouldn't work he dodged responsibility over and over and kept asking me what I wanted. I repeated that I only wanted accountability. Accountability for having disregard for me and my neighbors and ultimately causing lasting damaging my property on my property. His response? ""Take me to court and we'll see who'll win."" Classy. If that's how you run your business that's fine. I didn't take too kindly to his response since I never threatened legal action in the first place. Ultimately he dished all responsibility to the team that did the installation. I'd have thought that an owner would take more responsibility over a job that has his name on it - no matter his relationship with the crew that is actually doing the labor. I was wrong. Dead wrong. \r
\r
I'm sure they have happy customers but I was not at all impressed with anyone I came in contact with at All American Vinyl - except for the guy who answered the phone when I called asking for the owners cell number. He was nice.\r
more