I've used Alder Creek ever since I began playing. The staff at Alder Creek is nothing but helpful. Steve, the technician, can fix any instrument with ease. I have never encountered the evil dark haired women, depicted in these other reviews. Every member of the Alder Creek staff will answer your questions with the utmost courtesy and professionalism. Alder Creek Music is the paramount in musical education, repair, and retail. Alder Creek was founded for Musicians by Musicians. I would recommend Alder Creek to anyone, Beginner or Pro, for all of their musical needs and wants.