The people at airportparking reservationsdotcom were awesome. I was not able to get to a printer so they forwarded the confirmation information directly to the lot for me. When checking in, the woman said that they do not do that and there was no paper given to her. She was looking for my name on the list and magically, she flipped the page and there was an attachment that looked EXACTLY like the confirmation that I was sent. She, of course, did not mention it although my boyfriend and I clearly saw the paper. As soon as she saw it, she gave us instructions on where to park and told us we still needed to print out the paper. Once again, I contacted the website and they faxed yet another copy a day before I was set to return. The woman this time was more friendly and she said she could not find the sheet, but did in fact give us the rate. I will never use this lot again. Last time I used a different Philadelphia lot, I was able to pull up a copy of the confirmation on my screen which has all the info they need (confirmation number, rate). I do not understand why this lot has to be so difficult. Heck, I can pull up my boarding pass for the plane now a days. They need to get out of the stone age and be a little more familiar with their own procedures. The paper was there, she just felt dumb because I told her 5 times that it had been faxed to their main office and she disagreed. Never again. The shuttle drivers were friendly and prompt.