It's Friday, and it's hot as balls. My central air stops working. I flee to the 'burbs in denial. Three days later (on Monday afternoon), I realize I should act like an adult and deal with the problem. I call A.Q.B. Air. They're cheerful and reassuring, and they tell me they'll be out between 8:00 and 10:00 AM the next day. Given the less-than-stellar luck I've had with contractors, I don't hold my breath. And then at 9:00 AM, the guy shows up, unphazed by the howling furballs that launch at him as soon as I open the door. Within five minutes, he's diagnosed the problem (my fan motor is kaput). He tells me exactly how much it will take to fix it, then proceeds to get it working within an hour--and with considerably less noise than before. He checks my freon and explains the benefits and drawbacks of adjusting the level. He replaces my air filter. He cleans up and leaves with a smile and a check that is far less than I expected when the AC broke. I'm a cool cat again, and I'll be using A.Q.B. Air for duct cleaning, chimney cleaning and every other HVAC issue that arises from now on. Now excuse me while I go sprawl across the air vent in my underwear.