Adler's Design Center & Hardware

I had two terrible experiences at Adler's. I purchased a full price Miele vacuum from Adler's just prior to moving out of state. The vacuum was sold to me as though it were new, but when I opened the box, the vacuum head had clearly been used and there was no manual or other paperwork. Now, two years later and living in Virginia, my vacuum has broken. The repair shop said it has a 7 year warranty if the silver tag is on the bottom of the vacuum. The tag had been removed! According to the repair shop, Adler's can get a full refund from Miele if they send in the tag, thereby "totalling" this serial number. Very shady business! Now I have to pay $150 for a new motor that should have been covered under warranty. About 8 years ago while living in RI, Adler's custom made 7 rooms of window treatments. Somehow my order was lost and when I complained, I got put at the end of the line. It took more than six months to finally receive the window treatments. The work was done incorrectly in one room, though it was redone free of charge and yet another long wait. At the end, the work was lovely and the fabric choices available are outstanding, but the service experience was horrible! more

professional, intelligent design and color advice. the folks that work there all seem to be seasoned pros. this s much more than a hardware store. The design center offers fabrics, wallpapers and design services that rival anything else i have ever seen or experienced. They carry very high end products which normally can only be available thru the "trade". very impressive. service is top notch more

Adler’s Hardware has the best service of any hardware store I have ever been to. Adler’s has been in Providence for over 90 years and is still run by the same family. While it may not have as extensive a stock or as low prices of some national chains the staff, perhaps one of the Adler family will help you find exactly what you’re looking for and explain how to use it. It also has a good housewares section and an excellent paint department that lets you rent cans of paint or buy small samples of paint in order to try out the various colors. And they sharpen hand tools and hand pushed reel mowers! Go there and experience retail service the way it ought to be. more