The reps started off as very reassuring, but within a week no reps came to clear traps. Phone calls were not returned in a timely fashion, or not at all. We were told that the reps were unable to come by on pre-arranged visits because they were "in a meeting". The brick work they removed has not been returned, and when called to report rat activity, the customer was told that they were "not going to discuss this because it was too late at night." The promised return visit was never made. Traps are still here, as well as piles of bricks. This company could not handle a very small rat problem, and because of their laxity, it became a very big rat problem.