I'm sorry, but I'm giving this place ONE star - and that's for getting the flowers to their destination. That's the ONLY thing they accomplished well. I ordered Teleflora's "Madly in Love" bouquet for my mom's birthday, to be delivered to her office. What arrived was...not at ALL what was ordered, and entirely unacceptable, given that I checked the box on my order form, reading, "No, florist may not substitute similar vase/flowers." Instead of an arrangement consisting solely of red and pink roses in a red vase (my mom's favorite color), I received a handful of pink and peach roses, with more alstromeria and fern than roses, in a yellow vase. I'm sorry guys, but I paid for a much more expensive arrangement than I received, and this wasn't even close to what I ordered.
I called the florist and he said he would replace the bouquet he originally sent with the correct one. True to his word, a second arrangement arrived later that afternoon, but again, it wasn't anything CLOSE to what was ordered. It was worse. Broken flowers. Crammed into a clear vase. It was sent back.
I can't believe the level of unprofessionalism displayed by these people! Sending the wrong order! Then replacing it with something that was half destroyed! Substituting roses with less expensive flowers, with no explanations or apologies - and any other attempts to reach these clowns has met with failure. They won't return calls or messages left.
I am so angry that something special for my mom was ruined by these con artists.
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