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ARS / Rescue Rooter Charleston - 66 Reviews - 2548 Oscar Johnson Dr, N. Charleston, SC - Building Heating & Air Conditioning Contractors Reviews - Phone (843) 747-2714
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ARS / Rescue Rooter Charleston

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2548 Oscar Johnson Dr
N. Charleston, SC 29405
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(843) 747-2714

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ARS / Rescue Rooter Charleston - N. Charleston, SC

Reviews

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Best

Fabulous and knowledgeable.

Worst

I called ARS to wire a Nest Thermostat. All that was needed was a single wire. I was quoted around $160 to set up this Common Wire. This was more than it should have been, but ...

fine service, cowardly management 12/22/2017

I called ARS to wire a Nest Thermostat. All that was needed was a single wire. I was quoted around $160 to set up this Common Wire. This was more than it should have been, but fine, whatever. The guy spends 15 minutes hooking it up. He then starts talking about how old the hvac system is. He hooks his gauges to the heat pump outside and says I'm low on refrigerant. None of this is a surprise, I knew how old the system was. He writes up the visit detailing the wiring work and what the system needs. Shows me the tablet for payment, zoomed in on the wording of the work done. Like an idiot, I provide the card info without seeing the bill, because I trusted what he said earlier. No emailed receipt is received. I notice a $269 charge later that day. I have to call them and request a copy of the receipt. While on the phone I was told that I was charged for the wiring and 2-4 pounds of refrigerant. Absolutely no work was done there. My system is still low on the refrigerant. I requested a call from the manager. I waited a day for that call that never came. I called them back, explained the issue and was told someone would call me soon. No one called. Part of this is on me for not verifying what I was told, but I'm a trusting person. Too bad that ARS takes advantage of people. more

Roberto Ortiz 9/5/2017

Fabulous and knowledgeable. more

HVAC Semi-annual service 6/28/2017

Freddie did an outstanding job as always. He was courteous, professional and friendly. He took the time to explain everything he did in servicing my Heat Pump and Air Handler. Took the time to photograph a problem area with the coil in the air handler and said he would order the part tomorrow morning. He is a top notch technician and knows the Carrier Infinity system well. I ask for him by name when I have a problem with the system and for my semi-annual maintenance. The other members of the ARS Team were helpful and courteous. more

Josh Brown HVAC Tech 6/23/2017

Josh was great! He inspected our system and gave all info and showed pics to us. Very thorough and honest about everything. Professional, polite, informative! Josh spent a good deal of time with us explaining options for the present and in the future. Thank you, Josh! more

AC unit inspection 6/14/2017

Technician Josh arrived on time,greeted me in a professional manner. He was very familiar with my unit and immediately went to work inspecting my ac unit.Upon inspecting my unit he assured me that everything was operating as they should be.He explained every thing that he did during the inspection. He answered all of my questions to my satisfaction.Im am glad I'm an ARS customer and to have. Josh take care of my ac unitFour stars for josh. more

HVAC Service April 7, 201 4/7/2017

David Jackson is a treasure. He showed up on time, he is a complete subject matter expert, he did the jobs I asked for professionally and completely, he was pleasant and knowledgeable. He was a pleasure to deal with. more

Josh Brown provided excellent service. 3/31/2017

Josh Brown was courteous, professional and provided excellent service. more

ARS Annual Service Check 3/6/2017

Freddie was the technician that came to service our HVAC system. He was prompt, polite, and knowledgeable. I was extremely impressed with every aspect of this service visit. I highly recommend this company and Freddie for anyone looking for a great company with fantastic employees! more

Joshua Brown 3/1/2017

Very Professional , Prompt and thorough. Neat and knowledgeable. more

maintenance check 1/7/2017

Thanks to William G. for promptly coming to my home to check out my heat/air unit. I am assured that I will be nice and warm for the winter. more

excellent service 1/3/2017

Truly I had a great experience with this company. The knowledge of technician was satisfactory. He was very helpful in making decisions that would meet the need. more

HVAC support 11/23/2016

Same day service. Called before arrival and arrived within the scheduled window. Completed the work quickly. Employees were polite and efficient. more

Chuck N is great 11/21/2016

Had an HVAC issue and Chuck diagnosed it and fixed it. He is extremely thorough and friendly and I would definitely call on him again ! He really knows his stuff !! Thanks !! more

HVAC annual tune-up 11/15/2016

ARS has always sent competent technicians, and Freddie Sellars was more than competent today! He took off his shoes in the house, and explained everything that he was going to do--and gave me an approximate timing. It was really helpful! more

ARS maintenance work 11/14/2016

Chuck was on time and efficient while providing a maintenance check on our heat pump. He made recommendations and worked quietly to determine the status of our equipment. more

Commendation 10/18/2016

Meticulate SUPERIOR work EVERYTIME. Attention to Detail GREAT. more

Good Service from ARS/Rescue Rooter Charleston 8/24/2016

Good Job--Friendly and thorough more

Thank You Roberto/ ARS 8/11/2016

Thank you Roberto for fixing our air conditioner. You kept us up to date on the status of the part and was here immediately when the part was received. The communication is lacking in so many other companies but you were great! We really appreciate your professionalism. Thank you again!!! more

AC maintenance 8/10/2015

Great service from Doug. He explained everything and let us know all our options. No pressure. more

Top Notch Service 8/8/2015

Chuck Norris (ARS/Rescue Rooter Charleston) came to our home this morning at the time we expected him and did the work needed quickly, neatly and professionally. Moreover, he solved a long-standing problem with our AC and now we are again very pleased. Many thanks to Chuck and ARS for reliable service. more
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Expert Solutions. Exceptional Service.

Owner Message

  • ARS®/Rescue Rooter® serves Charleston and surrounding areas providing exceptional heating, air conditioning and plumbing services - guaranteed. Our fast and friendly, licensed employees have passed background and drug tests and will treat you and your property with respect. And, we are available 24/7 for all your heating, air conditioning and plumbing needs.

Editorial

  • Drain cleaning, service to heating and cooling systems, and plumbing--for both residential and commercial clients.

  • 3/15/2008 Provided by Citysearch

Additional information

  • Hours:

    24/7
  • Payments:

    Check, Visa, Master Card, American Express, Discover
  • Neighborhoods:

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