We have used A&E for two years. Will not be using them again. Both years our CTP was not responsive -- would disappear until the day before taxes were due, and not respond to numerous emails or phone calls. This year, at 9pm the night before our taxes were due, we get a message from Mary, who tells us that she needs another two weeks.
When I called and asked why they didn't notify us earlier, or respond to any of our numerous voicemails or emails, she started yelling at me, telling me she hadn't slept more than a few hours for the past week and our taxes were just going to have to be late.
I think it's inexcusable to leave a client hanging like that and then tell them only the night before a deadline that they are unable to deliver on their promise. It's not like Mary only had a few more hours of work and just missed the filing deadline. She asked for two more weeks, which means she wasn't even close to getting our taxes done, yet literally waited until the very last minute to let us know.
If you want to turn all of your private information over to someone who will not answer your phone calls or emails, and then not even get things done in the end, sure go with A&E. If you actually want to know what is going on and get your taxes done on time, I would look elsewhere.