A Caring Vet

I would like to thank Dr. Hansen and his Staff. My experience today was beyond amazing. I have two Miniature Schnauzers that we got from rescue, Mac is a male age 11, Millie is female age 9. This morning when we fed them, we saw the my little female, Millie, her jaw was very swollen and she could not open her mouth very far. I called Dr. Hansen and he made an opening for me to bring her into him today at 3:00. \r \r I arrived and they got me in and examined her. His initial examination was not what I wanted to hear, that we possibility might have to put her down. That's when the humanitarian in the Dr. kicked in. He took x-rays and did a biopsy to exhaust any possibilities that we could treat the problem. \r \r The office was really busy, had a couple of emergencies come in while I was there. But the staff was very apologetic that I had to wait. Gave Millie a nice kennel with a blanket and the Dr. even brought her a bowl of water. \r \r My dogs are like my children and that is how Dr. Hansen and his staff treated Millie, like she was one of my kids! \r \r If you want a Vet that cares, Dr. Hansen is your man. And his staff is fantastic! more

If you live in the area, please don’t go to A Caring Vet in Lindon, Utah! Learn from our experience. As a responsible pet owner I am putting out our story as a warning to others.\r Under Dr. Hansen’s care our dog Otis:\r -Had a Mast Cell Cancer tumor misdiagnosed as “scar tissue” even with a needle aspiration test. Mast cell tumor cells are VERY easy to diagnose under a microscope. \r -Had a wound sutured THE WRONG WAY twice. Our dog suffered for two weeks dealing with a wound that continued to open up. We watched him carefully and continue to call the vet office and make appointments to treat the wound, but Dr. Hansen continue suture the wound wrong and reported that there was nothing else that could be done, like stapling the wound together. Dr. Hansen also implied that we were doing something wrong when Otis’s care. Our new competent vet re-sutured the wound and put in metal staples. He confirmed that the wound was sutured wrong in the first place AND WOULD HAVE CONTINUED TO OPEN UP!\r There’s more things you can expect from A Caring Vet:\r -Frequent mistakes with appointment times. We finally left A Caring Vet after one too many “double booked” appointments where Dr. Hansen did not have time to meet with us due to a scheduling mistake. The last time Otis was sick with an infection related to his open suture wound that was Dr. Hansen’s fault. Dr. Hansen was in a bad mood, so he pushed Otis around roughly to get to his suture site as Otis is afraid of vets. Otis was sick and scared and he didn’t deserve rough treatment!\r -Frequent medication mistakes that I caught because I am a nurse. The mistakes continued even after I pointed them out.\r -Several procedure appointments where we left Otis there ALL DAY to have a teeth cleaning or an x-ray and Dr. Hansen’s staff didn’t have time to complete the procedure. That’s just bad management.\r -When you arrive for your “double-booked” appointment, office staff claim that they tried to contact you beforehand when there is no evidence on your phone that they did since we have caller ID.\r Otis suffered under the care of Dr. Hansen and we were constantly inconvenienced and lied to at A Caring Vet. There are so many more things that occurred but I have a word limit ! I hope Otis forgives us for the unnecessary pain and suffering he went through under Dr. Hansen’s care. My husband and I just want to get the word out. We don’t want anyone else (person or animal) to go through what we did.\r more

We have been going to Dr. Hansen for over a year. We have 5 cats, so we have been there a bit. They are always great with our animals and us! more

This is not your ordinary vet clinic! It looks like a spa and the staff really made us feel at home. Dr. Hansen was gentle and compassionate towards my dog. They even provided treats for both of us! more