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Businiess name:
Rigsby Veterinary Clinic: Jack M Burchers, DVM
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Review by:
citysearch c.
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Review content:
My family and I have been coming to Rigsby Veterinary clinic when Dr. Burchers was the veterinary. Dr. Luke Proctor and Dr. Sheryl Proctor are the only 2 doctors that see my 2- senior dogs. They are both excellent Doctors but if the staff doesn't improve I am sorry to say I have no problems asking for copies of my dogs records and going elsewhere. The suggestion I do have is a better office manager, pleasant receptionists and more educated technicians.... At one point they had a very pleasant clinic manager by the name of Sarah L... She always acknowledged me by my last name, ( the 2 front desk employees never can remember my name nor my pets even if I had just been there the day before . Better yet I don't even get acknowledged when walking in to the clinic.. ) was very people friendly and compassionate employee. Whenever checking in for an appt with Sarah or one of her receptionist I NEVER had to repeat what my visit at the office was for that day... These 2 girls that they have now are just flat out ignorant. They keep each other humored with none related work conversions instead of checking up with the clients in the waiting room...God forgive you call up to the client because you will be left and sometimes even forgot on hold. I can’t even count the many times this has happen to me. Now on the other hand there is 2 ( and I mean only 2 ) technicians ( Kristy and Emily ) that are very thorough and i always make sure it only one of them that see my 2 dogs. \r
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Over all I can only say good things about the Doctors and the 2 technicians... I do hope that Dr. Proctor does read this and replaces some of his staff like he has been doing to his clinic.\r
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