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Businiess name:  Adela's Hair Color Salon
Review by:  citysearch c.
Review content: 
DON'T DO IT!! With so many great salons to choose from, choose anyone other than Adelas if you're looking for friendly service with people who care! AND if you purchased a Groupon, be prepared to be treated RUDELY!\r I purchased a Groupon in July 2011 for a pedicure, the service was not bad but not great. So recently, Jan 2014, I noticed Adelas was offering another Groupon for a mani/pedi & had hired a new girl - since I've been looking for a ""go to girl"" for my mani-pedi, I thought I'd give her a try. When trying to make an appt, it took several calls, I left voice mails asking for a call back to schedule an appointment - never received a call back. on my 4th call, I finally reached a real person & was able to make an appt. (He was however, a very unfriendly man, who said his name was Roy & told me he was the owner of the salon.)\r The morning before my appt, after waking up with the flu, I called to reschedule & ""Roy"" informed me they would not honor my groupon for the full amount because they require a 24 hour cancellation notice. So, I'm calling the DAY BEFORE at 10am - my appt time was 8am the next morning... only 22 HOURS notice -REALLY??!! I told him I would just plan to call Groupon & have my money refunded if Adelas was not going to honor the Groupon. ( I can understand if I had called the day of or even the evening before my appt but this was ridiculous!) ""Roy's"" response was, ""Perfect! That will be great!"" He told me because I had purchased a Groupon in 2011, I wasn't even a real customer & then hung up on me.\r I did complain to Groupon & they were very nice as always & promptly refunded my money. The only thing that might have given me a little more satisfaction is keeping my appointment so I could go in & cough all over ""Roy"" hopefully spreading ""the flu crud"" to this delightful little man! \r I don't know if Roy is actually the owner, ( I thought Adela was) a co-owner or maybe Adela's husband but whoever he is, he is doing Adela's business a HUGE disservice! Adela, if you're going to keep him on your payroll, you might think about moving ""Mr. People Person"" to the stockroom as to not continue to drive away your clientele.\r And hey, if you don't like people who buy the Groupons, maybe your business shouldn't be offering them!

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