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Businiess name:  Polo Springs Veterinary Hospital
Review by:  citysearch c.
Review content: 
Worst experience ever!\r We have a 4 yr. old golden retriever who is well socialized, very friendly, well behaved and always off leash. She is the best dog ever! We went to Polo Springs to board her for the weekend and she also required some shots and an exam. So we dropped her off. When we picked her up, there were several major problems and concerns! She was very dehydrated! She had a big cut on her nose. She had completely lost her voice/bark. Also, the exam report was just checkboxed. There was no exam done, even though they charged us for it! They checked ""appears normal"" on everything but her teeth needing to be cleaned because that means more $ for them! On the exam report, they also checked ""appears normal"" under Skin Condition, even though our dog has a big growth on her upper back that they couldn't have missed if they truly did an exam. When I called about these issues, they said they were muzzling my dog! There is no possible way my dog should ever have to be muzzled!!! She also was lying and giving me contradictory statements regarding the exam report and trying to cover up all the issues I brought to her attention. On the exam report, they wrote that ""your dog did great during her stay with us."" Oh, really!!! Then why were you muzzling her! Why dehydrated?! Why did she lose her voice?! She is not a barker at all unless she's trying to tell you something like she's thirsty, OR you're mistreating her!!! Why did she have a cut on her nose?! This place is also extremely expensive!! Also, they have terrible record keeping. I just received a postcard from them saying she is overdue for her exam. Hmmmm...I thought you just examined her!!!!\r Avoid this place!!! We will NEVER go back.\r \r

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