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Businiess name:
Gerig, Nel E, Md - Denver Urology Clinic
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Review by:
citysearch c.
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Review content:
This place is horrible! They travel around like gypsies to their different locations, totally dysfunctional and unorganized. My husband had some lab work done on the doctors request to help us determine why we couldn't get pregnant, because we already suspected the issue was with my husband. They never called back to discuss lab results, or what they mean, or where to go from there. We did contact them as to what to do next and they wanted more of the same thing that was already done twice, and couldn't give us a reason why. Also their office hours are quite something of and inconvenience as well, especially if you're a patient at their Brighton office. They usually don't answer the phone during business hours. An answering service or a recording comes on. The person at the answering service claims they don't really know much because, ""they're just the answering service"". Getting them to return calls has also been a hassle. And to top it off, we've been trying to get some thing resubmitted to our insurance company that when I called the insurance company, they said they should pay the claims and to have the office or provider resubmit them. The people at Denver Urology have treated me like I was some complete idiot for trying to explain the insurance issue. They were very unhelpful, and quite honestly made the whole issue very hectic. They finally got back to me after serveral messages and said that basically it wasn't their problem and to call someone else without giving me a phone number of where to start. They're not taking responsibility, and it seems to me that good PR and being a good patient advocate with insurance and otherwise is not their forte'.
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