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Businiess name:
Rush Hour
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Review by:
citysearch c.
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Review content:
I bought tickets through Groupon and decided to use them on my Birthday with my three children. The coupons stated that we could not make a reservation to use them. I arrived about 6:30 on a Wednesday evening. I was told that they had a ""Corporate Function"" that had not started yet, and that I would have to wait for an hour while they raced. I asked if they could please let us take our 8 minute ride and was told by the person who claimed to be the owner that he couldn't make the ""Corporate"" group wait because they were his ""bread and butter"". If we waited for 1 hour we would be allowed to race once, but would have to come back on another day to use the other ticket that we had. When I said that I felt that my coupon was not being honored, the owner got very agitated and walked away. He then asked how old my children were (two were under 16) he said that there was no way that we could race that evening because they had to race separately (which was stated on their website), So we went from being able to race for 1 race to not being able to race at all. When I expressed dissatisfaction with the treatment I was receiving, he offered to refund the face value of all the coupons. I replied that I wanted to use the coupons that I purchased. The owner then told me that he would not honor my personal tickets, and then turned to my 3 children and told them that they could race in an hour but that I could not because he didn't like my attitude!!!!! This made absolutely no sense because one of them was over 16, and two were not. So the two separate races that couldn't be raced earlier now could be raced!!!!! He then said that he wasn't the owner; I asked for the owner's business card (Tamer ""Hammer"" M. Saad). Being denied service, we walked outside to leave and he followed us out the door and wrote down my license plate number. I felt that he was trying to intimidate me. THIS PLACE IS THE ABSOLUTE PITS !!!! (no pun intended) I don't know if I'll ever be able to use my coupons, I feel TOTALLY RIPPED OFF !!!!! Mr. Saad was certainly happy to sell hundreds of these tickets. By the way, Mr. Saad's business card states ""ARRIVE and DRIVE"". I WAS ONLY DRIVEN AWAY !!!!! This sounds live a ""Five on Your Side"" story with Monica if I ever head one !!!!!
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