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Businiess name:
Westronix
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Review by:
citysearch c.
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Review content:
I was told by Yamaha electronics to take my surround sound receiver here (this is their authorized service center!) During my conversation with Yamaha I was told that my part cost approximately ten dollars and some change and then they gave me the part number. I spoke with Ron (the owner) at Westronix and told him what was wrong (I even gave him the part number from Yamaha Parts.) Ron told me that he did not have that specific part number but he had enough spare parts lying around to fix my receiver. He went on to tell me that it was a common problem. On June 19.2010, I dropped off my receiver for repair. The next week he stated that he received the part and was on the telephone with Alan at Yamaha seeking instruction for installing the part????? Why would an authorized service center need instruction? The next day he told me that he needed to order a new board to correct my problem. I already had the part number from Yamaha from my previous conversations with them. At this time I told Ron the part number. He told me that it was not correct and that my part number was not for the U.S. version (I recorded the part number he gave me!) Ron went on to say that the correct part number was on back order for three weeks (mind you that this was approximately July 2, 2010) TWO WEEKS HAD ALREADY PASSED! On approximately July 6, 2010, I called Yamaha parts and gave them the part number Ron gave me and asked for availability. They stated that the part was available! Approximately July 7, 2010, I called Ron and informed him of what I knew about the part availability. Ron stated that he would check on this? Ron never bothered to call me (An authorized service center????) I called Ron to inquire about my repair on approximately July 12, 2010. When I spoke with him he stated “I am sorry about the delay but I had a death in the family, I am on the phone with Alan at Yamaha discussing installation of your part?” I finally got tired of Ron’s B.S... I called him everyday and left messages! He never answered the phone. In utter discuss I called Yamaha. They claimed to try to contact “THEIR AUTHORIZED SERVICE CENTER, RON.” Yamaha eventually blew me off and stated that my problem was between myself and the repair facility (imagine that, they told me to take my repair there, to their service center and now they are washing their hands???) I continue to leave Ron messages everyday. He returned one call. When I spoke to him, he claimed again, “there was a death in the family.” He then went on to discuss that he did not have the parts that he claimed to be asking Yamaha service instructions to install in previous conversations. STAY AWAY FROM THIS FACILITY AT ALL COSTS!!!!!!!!!! My last message I left on his answering machine was that I needed a return a status call by the end of the day or I would be filing papers in court the next day. Imagine this there was not a return phone call. STAY AWAY FROM THIS FACILITY!!!!!!!\r
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