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Businiess name:
Pazzia Restaurant
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Review by:
citysearch c.
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Review content:
I never thought I'd write a bad review on any establishment until this happened to me. My husband & I were craving for pizzas on a Wed night, and thought to try out this ""highly-rated"" neighborhood trattoria. I ordered from their website menu a margherita pizza ($7.00) & a Capricciosa pizza ($8.50), and had my husband picked them up. I had mentioned to him about the great prices online but when he came back, he said the total charge was a $23.15 (which is $7 more than the online prices). So I called to verify, and the person who answered the phone said, ""...well the prices online are incorrect because the website has not been updated in 10 years.."" So I suggested that it's probably time for them to update the site then. He immediately cut me off and launched into a rant about how ""his"" business has been doing so well & it's been so busy, & that it's the customers' responsibility to obtain the updated menu from the restaurant. I said ""..Sir it's great that your business is doing well but it's important to have an updated site for customers.."" He cut me off again with more rambling of excuses, and I was like ""..you know what sir, your horrible attitude & service is really ruining this whole experience for me, & I haven't even tried your pizzas yet, so have a good night."" As I was hanging up, he rambled on & I believe he cused at me for ""making this a big deal"", so I sure called back again. He denied saying it, but disregard whether or not he said it, it was a very upsetting first and will be the last experience with them.\r
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Despite the horrible attitude coming from who I think it's the owner, the pizzas were okay. The Margherita looked boring but at least was tasty (just sauce & no mozzarella/fresh tomato). The Capricciosa was better but would've been better if the ingredients were evenly distributed. The slices were not cut thru but the thin crust was great. \r
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No matter how great the food is, it's just not worth the disrespectful service of any kind.
Pros: Thin crust
Cons: HORRIBLE service, ABRASIVE ""owner""
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