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Businiess name:
Laudisio
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Review by:
citysearch c.
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Review content:
Horrible. A few days ago I had a horrible experience and will never be returning again. After being double charged for my meal by my server, Chelsea, I brought it to the attention of the manager, Michael. I informed him that Chelsea charged me for the wrong wine (she, of course, brought me a glass that was twice the amount of the glass I ordered), and she also charged me an additional $16 to just add grilled chicken to a meal. This more than doubled the cost of the meal. The meal was $9, the adding of the grilled chicken was $16, which brought the cost of the meal to $25! Obviously, if I would have known I was going to be charged that much extra, I would have gladly gone vegetarian for the night. Despite the mix up, I still gave her a very generous tip on the total that she charged me. Meanwhile, Michael assured me that all would be handled and he would ""get back to me"". However, after many calls (on my part) to the restaurant, over a period of days, he was miraculously ""unavailable"" and he never returned any of my calls. For a ""family owned and operated business"" you would think that they held customer service in a high regard. Unfortunately, their policies consist of dishonesty and making an extra buck, no matter the costs. All Laudisio's needed to do in order to keep me as a customer was reimburse me the extra $28 that I was charged. It is really a shame since I went here very often.
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