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Businiess name:
LuLu's The Salon & Spa
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Review by:
citysearch c.
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Review content:
Bottom line is this Salon is nothing special and the customer service is not good. I only went because it is on Galveston island and had OK reviews. \r
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My most recent experience is as follows: I requested an appointment for over 200 dollars in services via email . \r
Reception emailed back with availability and then I emailed back to confirm.\r
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When I arrived, the receptionist claimed to never receive the email confirming, though they also had my phone number as an additional means of confirmation \r
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The staff was rude and unaccomodating. I showed the receptionist the emails and she remained unapologetic. I could have easily been pacified with a later appointment and a sincere apology.\r
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Good service can take an average salon and make it good. In Lulu's case their customer service takes what is an OK salon and makes it a total waste of time and money. Do yourself a favor and drive off the island.
Pros: The only pro is that it is on the island.
Cons: Horrible Customer Service, Mediocre Services, Stale Decor
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