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Review content:
I never write reviews but people have to know. This is the worst company I've ever had to deal with. My boyfriend and I were planning to move into Bay Club apartments. I was told the suite we were given did not need new carpet. When I was shown the apartment we'd be moving into, there were orange, yellow and green stains all over the carpet. Also, the extra bedroom smelled like cat urine. When I told the receptionist this (whom I call a receptionist because a real landlord would have the authority to replace carpet), She and the maintenance guy agreed it smelled and needed replaced. I was given the option to have the carpet cleaned again, or to have it replaced. I asked to have it replaced, as cat urine is not something that can simply be cleaned out. A few days later, after waiting on Lisa Crislip to respond to this request, it was decided the carpet would not be replaced, even after I was given that option. Instead they would clean it. The cleaners did not get the stains out. After I told the Bay Club receptionist this, it took another 3-4 days for Lisa Crislip to respond, who STILL would not replace the carpet. Another carpet cleaning company was brought in to dye the stains. Which they did not do. Again, it took Lisa Crislip days to respond to the problem. They tried cleaning it 3 times in all, unsuccessfully, and the apartment still wreaked of cat urine. Lisa Crislip never answers the phone, never returns phone calls, and this was an ongoing problem that was drawn out for 3 weeks. Ultimately, I was told I can live in cat urine and nasty stains, or break the lease. I couldn't believe it had come to this. What business would just walk away from a 12 month lease instead of replacing carpet which would be paid back in 2 months rent? I was told I would receive a full refund, which I still have not. I never actually moved in because of the gross carpet, and they stole nearly $1200 from me. I already have a lawyer involved and still cannot get a hold of the supervisor LIsa Crislip. She clearly is ignoring my many many phone calls, because once when my boyfriend called, she decided to answer the phone. I have since moved to a different apartment, have filed a complaint with the BBB, and am working with a lawyer to get my money back. DO NOT RENT FROM GMS MANAGEMENT!!!! YOU WILL REGRET IT!!!! If I had the option on this forum, I would not have given them even one star.\r
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