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Businiess name:
Benihana
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Review by:
citysearch c.
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Review content:
We show up to Benihana with a party of 10. Half of us were ordering sushi so we all sat at a regular table downstairs. We had water at our table (thank goodness because our server never asked us for our drink order) and only about 3 menus to share between 10 people. We asked for more menus and our server brought over 1 more. No one received their food at the same time. The sushi orderers got their food immediately. Everyone oredered a salad and they all came out at different times. When the soup came out, some had full bowls of soup and others had only 1/2 full bowls of soup. They also came out at different times. Then the entrees came. 2 came out, then.. 15 minutes later 1 or 2 came out, then... 15 minutes later 2 more came out. Everyone's order came with rice, but only about 3 received it. My husband asked for Medium rare Filet Minon. It came out well done. The sushi orderers didn't get everything they ordered. My son, who is 5, got his meal the very last! He ordered the teriyaki steak and they brought out chicken. (We sat down at our table at 7:15. My son finally got his meal at 9:00) The server never explained why things were going the way they were he just dropped off the food and bolted away before we could ask him any questions. He finally said something like there was only ONE cook in the kitchen. He also told me he wouldn't charge me for the kid's meal. He DID charge us for it. (We noticed after we already paid for our meal) We were so mad and it was getting so late, we just wanted to get out of there so we just left and didn't fight it. I think our server's name was Eric. Dude, serving is not for you. Get another job!
Pros: I'm sure the upstairs customers had great service
Cons: Everything
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