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Businiess name:
Benihana
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Review by:
citysearch c.
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Review content:
We went last weekend for a friends birthday and we had a party of 12. The reservation was set for 7:30pm. They ended up informing us that they were running behind and that they wouldn't be able to seat us until 8pm. So our entire party arrived back at the restaurant at 8:00pm. Well, after 30 minutes of waiting around in the waiting area,My husband went to speak to a manager to find out what the hold up was. The manager was completely unsympathetic and argumentative and did nothing to rectify the situation. By that time we were all starving to death.We were not even seated until about 9:15. And the manager was acting as if we were a complete burden on them because we were upset about having to wait almost 2 hours for a table. I wouldn't say it was worth the wait, especially after having a reservation.
Pros: Food was good, entertaining chefs
Cons: reservation process, management, customer treatment
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