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Review content:
I've been to Posh several times now. Each time I leave I ask myself why I keep returning. A relatively convenient location and both spa and salon services in one spot are not enough to make up for overpriced services and unprofessional staff. I've paid for makeup, hair, mani/pedi and massage services.\r
To begin with, the staff at the front desk have consistently greeted me as though it pains them to even smile. I wouldn't say they're rude; it's more like they're so self-involved and chatty with one another they barely have time for a hello. 'This darn checking in clients interferes with my social time!' kind of situation. It also never fails that I hear a complaint about a personal issue, work issue, telephone call, a break that was too short. I have a job, too, so I know work is hard. However, I would never allow a client to think where I work is anything but wonderful. It's very unprofessional to sit and complain in front of customers. This doesn't end at the front desk.\r
Now for the actual services.\r
The one makeup experience was worth what I paid. I had airbrushing for an event I was attending and have no complaints. The mu artist was great, had great suggestions, and I was very happy with the outcome.\r
I've had a few massages there, and perhaps there was an overbooking issue, but the massages were midday, yet each time it seemed as though the masseuse was a little worn down. One masseuse complained to me about how many customers s/he had that day. I felt for her/him, but with my own work pressing in my mind, I didn't want to take on her/his issues as well. It's a massage! I'm paying you to help me relax. I prefer Nourish on Walton Ave and The Massage Center downtown.\r
I've never been happy with anything I've had done in the hair salon. I've had cuts, colors, styling. Admittedly I haven't had my hair done at Posh in a couple of years, but I continued to give it try after try for as long as I could, hoping one day I would find a stylist who fit with me. I won't get into details of the experiences and conversations/complaints among hair stylists, but let me just say I was unhappy with my experience every time. Now I go to Darryl's on Walton Ave and also like Cha Cha's in Chevy Chase.\r
I've had many mani/pedis at Posh, and yet again I have been subject to conversations about long workdays and not enough breaks (and breaks are too short). The ladies, while polite enough, get caught up in conversation and are so distracted by their own woes that my nails have rarely looked professionally done (I feel this is an issue with hair stylists as well). Then I'm charged $48 for a rushed, sloppy pedi. I could list a number of other spots in town I prefer over Posh for a mani/pedi, though I most often visit Foxy Nails in Hamburg.\r
I've never had any facials, chemical peel, or microderm, so I can't speak on that, though I can say I've enjoyed all visits at SkinSecrets, BeMed, and lately Ageless, for those needs. Because of other experiences, I will never know what facial services at Posh are like because I've made my last trip there.\r
I can understand the exhaustion of the staff at Posh, because there is always hustle and bustle. Clearly Posh is a popular place frequented by lots and lots of women. I would ask if I'm missing something here, but having been to a wide variety of other salons in town I realize it's other Posh clients who are missing something. I have spent years now leaving Posh and considering writing a review. Each time I decide no, I won't do that. We all have a bad day, an off day. I'm all about giving the benefit of the doubt. After so many years and numerous visits, I think I have had enough experience there to determine that my overall experience has been overpriced and underwhelming.
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