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Businiess name:
Brighton TV & Video SVC
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Review by:
citysearch c.
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Review content:
PLEASE BE AWARE...GOING TO BRIGHTON TV IS DEFINITELY NOT A CUSTOMER FRIENDLY AND NOWHERE NEAR HONEST. WE WERE TOLD OUR TV WOULD BE READY FOR PICK UP ON MARCH 3, (A WEEK AFTER DROPPING OFF) BUT THAT DIDN'T HAPPEN CAUSE NO PART. LITTLE DID WE KNOW JOHN WAS NO WHERE NEAR FIXING IT. HIS EXCUSE EVERYTIME WAS WE ARE WAITING FOR A PART. WHEN WE QUESTIONED WHY SO LONG HE SAID ITS NORMAL FOR TV'S TO SIT IN THE SHOP FOR 3 OR 4 MONTHS...SERIOUSLY HOW RIDICULOUS. THEN HE TRIED A PART THAT WAS SITTING ON A SHELF FOR 3YEARS AT A FELLOW BUSINESS BUT WOULD GIVE US 50% DISCOUNT WELL THAT PART DIDN'T WORK EITHER. JOHN WOULD GO ROUND AND ROUND WITH EXCUSES OF WHY TV WASN'T FIXED AND THEN TALK ABOUT RUDE...THATS ALL HE WAS EACH CONVERSATION. WE FINALLY SAID WE ARE PICKING UP DONE OR NOT AND HE TURNED IT INTO US NOT WANTING TO GET IT FIXED WHICH IS NOT TRUE HE COULDN'T FIGURE IT OUT AND HIS LAST CONVERSATION WAS HE WAS WAITING ON TOSHIBA. WHEN WE PICKED UP TV HE WOULDN'T RETURN MY ORIGINAL RECEIPT HE GRABBED FROM MY HANDS AND I MEAN GRABBED HE WOULDN'T RETURN OUR MONEY WHEN HE DIAGNOSED NOTHING AND HE SAID HE NEEDED TO SEE MY HUSBANDS LICENSE TO VERIFY WHO HE WAS AND THEN HE JOTTED DOWN HIS I.D. NUMBER...HE HAS NO BUSINESS DOING THAT AND THEN HE GAVE ME DIFFERENT RECEIPT...WELL JOHN GOOD THING I KNOW TO MAKE COPIES SO I HAVE ALL MY NOTES ON EACH RUDE CONVERSATION WITH YOU. SO PEOPLE KNOW WE JUST TOOK OUR TV IN ON FRIDAY TO A DIFFERENT PLACE AND IT WAS READY FOR PICK UP TODAY BUT KNOW IT WAS FINISHED YESTERDAY SO THATS 4 DAYS AND THATS INCLUDING THE WEEKEND. I CALLED JOHN TODAY TO LET HIM KNOW HOW BUSINESS SHOULD BE DONE AND REQUESTED TO TALK TO OWNER AND HE REFUSED TO LET ME TALK WITH OWNER AND HE SAID HE WAS THE MANAGER AND NOONE IS ABOVE HIM. SO WITH THIS BEING SAID I ENCOURAGE YOU ALL NOT TO GO TO BRIGHTON TV
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