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Businiess name:
David's Bridal
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Review by:
citysearch c.
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Review content:
My experience with David's Bridal wasn't a good one; and isn't it supposed to be an exciting time for a bride to be to pick out her wedding dress? If you're looking for that, don't shop here. Since I live a good distance from DB, I decided to call first to see if they had the dresses I saw on the webiste in the store, the woman acted like I was wasting her time and said No and to call back at the end of the month. Something told me to call back a few days later, and this other woman told me they had the dresses in stock, so I made an appt. with Phyllis-who stood me up, didn' t show up at all. I then had to talk to a different consultant (Susan)that just showed me where the dresses where and left me alone. Things changed once ""corporate"" came into the store, she suddenly wanted to try veil's on me and jewelry and had no quams about telling me it was because corporate was watching them. With little help from the staff found the dress I wanted, I had to order an extra long one which they told me would take no longer than 12 weeks to come in and they would call me when it did. 12 and a half weeks passed and I had to call them to find my dress. Just today I went in to pick up my dress and the woman just handed me the dress and that was it. I looked at the dress and could not tell if it was the long one I ordered and wanted to make sure, I asked her if I could try it on and she sent me back to the dressing rooms alone-and I had to find an open stall. I thought they would have me do a second fitting to make sure everything was right and suggest alterations if need be. None of this happened!!! Picking out your wedding dress is supposed to be a milestone in a Bride's life; instead I can rate my experience closely with a cheap diner with buffet style food --you get crappy service and you have to do everything yourself. It is too bad all the reviews are the same on here, management should really look at these and make some changes! If you can find another store-go there!!!!!!
Pros: The store is big and does have a lot of dresses
Cons: the worst customer service I've ever seen
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