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Businiess name:
La Griglia
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Review by:
citysearch c.
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Review content:
I was amazed by the lack of concern they showed. Five of us dined there a couple weeks ago. Three of us ordered the special which was described to us. One who had a shellfish allergy double checked with the waiter to see if it had shellfish, he said no. Our meal arrived we started eating only to discover that the special was loaded with SHRIMP. We called the waiter back, he said sorry, they hadn't put shrimp in the description given to waiters and said he would bring a new dish. Minutes later the dinner returned. IT WAS THE SAME PIECE OF FISH that he had just pulled the shrimp off. We knew this because the fish had already been cut into. We called him back, asked if he realized how severe shellfish allergies were. He said sorry again and what else did she want for dinner. She was finally able to get a meal that would not put her in the hospital but by that time the rest of us had finished our meals. The waiter offered a free dessert for her trouble. The check arrived and we were charged the full amount minus a dessert. We dine out a lot and can forgive a lot. This was just too much. The complete careless disregard for something as serious as a shellfish allergy, the obvious insincere apology for continually bringing the wrong dinner and then the lack of any attempt to compensate for all the trouble. My friend later called the corporate office to file a complaint. They apparently passed on her phone number to the waiter who was responsible for the problems, who then called her. Clearly the entrire organization is out of their minds. I will not be surprised to see legal repercussions against this company in the future if this is the way they treat their customers.
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