Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Hans Auto Car Repair
|
|
Review by:
citysearch c.
|
|
Review content:
I took my 95 Golf to Hans VW to fix two problems: the check engine light had come on and consequently the car was running rough, and the car made a rattling noise in low gear. After two appointments, neither of the problems are fixed and they've not been able to get the parts in to fix my car. I showed up to my most recent appointment, having taken the day off of work, and was told when I arrived, ""Ooops this part never came in."" So the appointment and the arrangements for the day off work were all for naught. I understand mistakes happen but they were unapologetic and blamed their supplier, rather than taking responsibility themselves. Now a week later, the part is still not in (it's been nearly four weeks for a part they promised in 3-5 days.) Overall my issue with Hans VW is customer service. I was told I was being unreasonable for being frustrated at needing to bring my car in four times to fix it (keep in mind the 3-5 day promise and the time off work for nothing.) The last straw was when they told me that I needed to bring my car in yet AGAIN because they didn't get all the information they needed to order the proper part. Unacceptable. I miss the VW guy who used to be next door. I won't go to Han's again and wouldn't recommend them to anyone.
Cons: Customer service
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|