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Businiess name:
Regal Ithaca Mall
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Review by:
citysearch c.
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Review content:
This was the worst movie theater customer service experience ever. You buy your tickets outside of the entrance. My children and I were running late of course. No matinee discount for child's tickets. OK - too late already. So we want popcorn and a drink. You walk back through to concessions - no prices or any way to tell sizes on the huge lit up combo menu. I asked the clerk how big a medium popcorn was - she walked back to the rear counter and brought out a bag. Well, how big is a small then. She has to repeat the trip. The customers behind me is getting impatient so I order after asking about several price combinations. The medium drink was HUGE - (32 oz maybe) - way more than we needed.
Pros: nice seat
Cons: no prices and sizes at concession, poor service
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