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Businiess name:
Children's Medical Group Ltd
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Review by:
Jennifer M.
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Review content:
I have a 6 and 2 year old. This is an good place when you have a regularly scheduled appointment. But if you child gets sick on a Friday afternoon plan on being on hold for over 10 minutes to be told you cant be seen today we can fit you in on Monday! It has happened 3 times. When they can fit you in, you have a long wait ahead which is kind of understandable. The appointment setters like to just put you on hold only asking 50% of the time if it's okay. They usually just pick up the phone and hit the hold button without saying anything. I understand that you take care of the people in front of you first but at least apologize for the wait. They PA's are nice and it's easier to see them. The front office staff is indifferent and the appointment setters have been doing it for too long to remember what customer service is...yes we are paying customer who can take our money somewhere else which is what I am finally going to do.
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