I went to Moda for several years based on a referral from a friend who's haircut was super-cute. Then my stylist got PG and decided to stay home after the baby - which is understandable. So I was passed along to a different girl - which I liked the results just as much if not more than the first one. But then the same thing happened - she got pregnant though she did come back after the baby. However, it was at the point she left to have the baby I decided to make a change purely for economic reasons. I was always very satisfied with the way my hair looked & got tons of compliments from strangers on my cut. BUT.... My last time in there, I had a cut and a partial foil, as usual, plus bought a bottle of shampoo and my bill was $310! I about popped my eyeballs out - apparently there was a price increase (not posted nor told about it till I questioned the bill though) and my stylist had taken it upon herself to add some sort of conditioner to my process, without telling me it was an add'l $35! I had NEVER paid that much before. I was expecting maybe $250 -260 - but not over $300. Needless to say I was about sickened over that so I took the opportunity to never go back. I think that is horrible customer relations to have a price increase and NOT inform and NOT post it -esp to long time customers. I know of several other people who stopped going there for the same reason, the prices have gotten out of sight and honestly I don't "feel the love" whenever I go in there like I think one should, after being a regular for more than 5 yrs and having given them several new customer referrals as well. Oh well....it is all about the money everywhere these days I guess.
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