We had to order a billy blanket for my newborn daughter and the doctor sent the order to these nincompoops. They somehow misplaced the order form and the blanket never arrived. This was when my daughter was 4 days old and the doctor was very concerned that she receive the blanket. So you cna understand the frustration we had to go through. I was put on hold for 3 hours(yeah believe it....) for after hours support and they could not locate the fax from the doctor. Finally we gave up on it and let the doctor deal with it the next day. The blanket arived the next day almost 24 hours late.
Unfortunately, our troubles with this company did not end there. On the day they were suposed to collect the blanket they billed me for one more day than we actually had the blanket. I poiinted this out and the custoimer service said it will revise the claim to my insurance company. And guess what, they did bill me the new claim but forgot to cancel the other claim. So I got billed twice for the same service. I tried calling them but as usual had to wait for 30-45 minutes each time to hear a human voice. And each operator denied that they were for the same dates of service(One lady was even shameless to say " Why do you care even if its double-billed? its your insurance that has to pay this right?") And after being bumped from "billing expert" to "claims Expert" to some other expert, it finally took me 4 hours to sort the damn thing out.
If had a choice, I would give them a rating of -100.
Save your time and energy and dont deal with Apria healthcare.
I heard from other palces on the web that they are very under-staffed and under-paid and thats the reason for the poor customer service. But whatever the reason is, I am never going to deal with this company again in my life.
more