I had to get from campus to chicago and back for the weekend. So I thought i give them a try. I didn't like greyhound as there were times it wouldn't come at all, or overbooking issues. Customer service? What's that?
Booking process was strange. Suburban Express essentially thinks low of their customers, not to mention the level of competence in constructing policies is child-like. I mean, serious who actually claims to 'ban people for life" for violate, in some case, silly policies. Only people on power trips use such language.
The ticket print was different. I would think it would be easier for them to generate a ticket on a PDF that's more dexterous than their current one.
The bus trip to my destination was okay. The bus driver was pretty decent. I cant say the same for many greyhound drivers. Upon returning to campus, is when I experienced the other staff. Standing outside the doorway of the bus was the driver, some kind of coordinator and a guy with a shirt of the company name on it. A student had already got on the bus for a moment but i believe his mother wanted to give him something. When the student went down the stairs, in a course language, this coordinator sternly told him to "Get back on the bus!" The mother stood there and watched, of course. The student mentioned why we needed to leave the bus briefly, but before he could complete the sentence, this coordinator yelled, "This is how it works, You give your ticket to the driver, load your bag and get on the bus. You don't leave the bus!" The student, of course, returned to his seat. Moments later, he proceed to bash students from "eastern schools"; Mentioning how much of a "dumba**" they are.
Great, so apparently, you yell at customers and bash them accordingly. What happen to talking to others with respect? The guy is lucky he wasn't talking to me that way, i wouldn't tolerate it.
Given the attitude of staff, strange policies, and other reviews of disgusting customer service and the owner, i would ride at your own risk.
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