I had a terrible experience with alterations at Ferndales Bridal, which forced me to find a a new seamstress and get emergency alterations a week before my wedding. When Ferndales finally got around to hemming my dress, after the third fitting, they cut it terribly uneven, and too short in patches. They also failed to hem the underlayers, just leaving jagged cuts. They did not properly sew the skirt to the bodice, leaving an open, fraying seam at one place along the waistline. Additionally, they left a number of small holes, runs, and ironing scars (wrinkles that couldn't be pressed out) in the organza. The owner insisted that nothing was wrong, maintaining that having the bottom be an inch off the ground was not too short, and that wanting it longer was merely “a personal preference.” She said that what they gave me is how the dress is supposed to look, that no one would notice, and that I am just too particular. Over $300 on alterations, and they couldn't even be bothered to properly hem it. I know what you are thinking, don't most salons have some bad reviews? But ask yourself this, do you really want to take a chance on your wedding dress that your alterations will go smoothly here? You only get one wedding day (hopefully), and you want to look beautiful and take great photos. Do not get your dress altered here, or you will be taking a HUGE risk.
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