I just wanted to let you know how wonderful your service department employees are, my 1999 Jeep Grand Cherokee was suppose to be towed to El Dorado Jeep to have the PCM replace. I was told by El Dorado Jeep’s Service department earlier in the week that my computer had gone bad. The cost was around $800.00 to replace it. For some strange reason, the tow truck operator mistakenly dropped it off at your dealership instead of the Jeep dealership. I received a phone call from Mike Anderson asking me what was wrong with my Jeep. I told him about the diagnosis of El Dorado Jeep and that I was told there in error. He kindly asked me to just leave it there ant hey would take a look at it for me instead of calling the towing company back. I agreed to do so. He said they would run their own diagnostic test and he would have his mechanic Wayne Autry to look at it. Later that day, I received a phone call from Mr. David Koegl. He asked me a few questions about my jeep and then proceeded to tell me that the computer had not gone bad at all. That it was the fuse that was shorted out. Needless to say I could not believe what I was hearing. I cannot express to you the excitement I was feeling. These three employees of yours had just saved me about $800.00 Mr. Autry replaced the fuse for me. My total bill was $89.88, no the much higher price El Dorado Jeep was going to charge me. They were also honest and to me. There needs to be more people like these gentlemen working for service departments. I especially cannot say enough good things about your mechanic Wane Autry. He is the one that caught this horrible mistake. My husband and I always bring our vehicles to your service department from now on out. We know we will be completely taken care of. When the times come from new vehicles, we will purchase ours and our children from your dealership. Thank you again for your wonderful service department employees!
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