Hello - I am the client that was with the skin care specialist, Sheila, during that time we were so rudely interrupted. Not only did Elena K interrupted my scheduled time with Sheila she was persistant and rude to Sheila. She kept asking the same questions and yes she definitely was trying to push buttons whish she did admit. Who does that as an adult? Anyway, Sheila did take time with her and even gave her a brochure which clearly stated the services and prices. Elena K would not stop. She kept pushing to make her own prices and asking for a $25 facial. Sheila kindly explained yet again some options. Sheila then kindly reminded her she was with a client - me. Elena K did not stop, again pushing buttons and did not respect Sheila or the client's time (mine). Sheila suggested a free consult. Elena said she would stay until I leave. Sheila said she had to go get her child and I was her last appointment of the night (it was almost 7pm). Elena K then demanded a time the next day to discuss. Sheila kindly went to her appointment book and said she had a slot at 2:15. Elena K said she was working but could talk on the phone. Sheila agreed and asked for her number. Elena K said she may not be able to talk and Sheila said she would try and leave a message if she was not there. Still this did not sit well with Elena K and yet again, kept pushing buttons. I couldn't believe the nerve of Elena K. Sheila was so kind and took so much time to talk to her and I patiently waited. There was no yelling by Sheila - lies from Elena K. Sheila then said she really needed to get back to her client cause it had been about 10 mi or maybe more of time wasted. Sheila is amazing at what she does and professional. Elena K was totally in the wrong which I agree with the other response. Sheila does amazing facials and takes time with each client to ensure their happiness. I love going in to have services done and refer family and friends to Sheila. Kerry D.
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