Their service department did an oil change on our 2007 VW Passat before we purchased the car. It cost us hundreds of dollars to undo the damage from their service department putting too much oil into the engine, and the wrong type of oil.Numerous message left for Tom Castriota have gone unreturned. Emails have been ignored! Their Comptroller, offered me $150.00 for something that cost me over $400.00 in parts, and dozens of hour in labor. I got a kick out of the letter we received from Anita Castriota thanking us for our purchase and telling us how they are committed to 100% Customer Satisfaction. Their website says they check every used car with a 117 pt safety inspection. I guess their lube tech figures he's providing extra value by putting too much oil into the engine. The part that really bugs me is on their website. This guy touts his Military service as a reason to trust him. I belong to a National Organization dedicated to serving Veterans and Service men and women alike. We provide Honor Guards at funerals where we shield the families from Protester's who seek to disrupt the funerals. To use your Military Service to gain trust, and then dump on those who trusted you is low!!! Do not buy a car from this company! If you're dissatisfied, they don't even answer the freekin phone!
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