I purchased a freezer just over a year ago. I purchased an extended warranty. The freezer door developed some issue and needed replaced. This happened in
July. The repair service for Roeker & Berger needed to order a new door. The door came in being the wrong size. This happened 3 times!! Last week Roeker & Berger sent a replacement door in to be installed, but they did not send in the complete door! The sales manager did send in a "loaner" which is considerably smaller than my freezer. He has told me he does not know what to do and said maybe they could look to replace the door and PRORATE the expense to ME!! YOU GOTTA BE KIDDING!! This is why I purchased an extended warranty. He has not returned my past two calls and I am waiting to hear from him again today. Meanwhile I have a broken freezer taking up space in my garage. Repeated early release from work to meet the repair people.GETTING NOWHERE FAST!! This should be replaced - it would have cost them less!! I will also contact the BBB and post messages to any blog and news site I can to warn people about this inferior service,
more