Good: The quality of the glass is good.. Bad: I purchased 1 standard and 1 custom door unit. The custom doors came in wrong so I had to wait another 2 weeks for them to come in. I went to the store to pick them up without bringing the other ones back. Because they are $500 doors, I didn't want to be responsible for them. The guy said, "Did you think you were just going to keep the doors?" I told him that they were wrong so why would I want them. I asked for a credit and he said NO since they were custom ordered. He was a very rude man.. Improvements: I will return the wrong doors and pick up hopefully the correct ones and will never do business with them again. Given that they provided the wrong doors, I would have thought they would be more helpful like maybe deliver the new doors and pick up the wrong ones. They made the mistake and I am the one that had to deal with returning very heavy and expensive doors, the time and gas it takes to do so and the additional 2 weeks wait.. Other: I could have gone to Home Depot and gotten better service and paid half the price. They charge $125 to deliver which is why I had a friend / installer pick up the doors for me. I guess it's ok with them that I utilize my time and money when it's their mistake. Very, very poor customer service..
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This is Mark Pritikin, President and Owner of Creative Mirror & Shower. I agree 100% with Dee W. After seeing this posting, I immediately called Dee and left her my cell phone number to discuss the situation and was glad to hear back from her. While the quality of the door she purchased was excellent and she confirmed that in her post at the beginning, we should have offered to deliver the glass given there was a mistake the first time (even though it was not an installed purchase). Had I known of the situation, or our showroom manager known, we would have gladly taken care of Dee and delivered the shower door to her home. Still, it is our fault for not having better prepared our shop worker who handled (mishandled) the situation with Dee. The doors that Dee purchased from Creative Mirror are considerably better than anything remotely comparable at Home Depot. Our product included industry leading Clearshield Glass Protection, continuous bond technology, longer lasting guides and bumpers, plus other key features we would love to show you in person at our store. You will get personal service at our showrooms and be able to speak with product knowledge experts, which is not so easy to find these days. Creative Mirror & Shower has an A+ Better Business Bureau rating, having been a member in good standing practically since our founding in 1972! You can listen to many unsolicited audio testimonials from customers who left wonderful messages in my voice mail regarding the quality of our work, by visiting www.creativemirror.com and clicking “audio testominals”. I would also suggest checking out Google Reviews for more unsolicited customer feedback, most of it, very positive. We are family owned and operated, and our company and its employees appreciate our valued customers. Thanks to them, we have not had a single layoff in our company history now spanning its fourth decade. If you are an existing customer, we thank you for your business, and if a new customer, we look forward to making you a satisfied customer! We are not perfect, but we strive for perfection. Sincerely, Mark Pritikin President.