I wanted to express my sincere thank-you to customer service at both Saeco and Seattle Coffee Gear regarding the swift repair of our Espresso Maker. As the warranty info. stated that repairs could take 4 – 6 weeks, we were pleasantly surprised when UPS dropped of our espresso maker today. I had shipped it only a little more than a week ago, and hadn’t even had a chance to call to check the “status of the repair”. We fired it up upon arrival and it worked perfectly. Given that “customer service” is not always all it’s cracked up to be, I thought I should drop you a note for a job well done. Now my husband won’t have to go to Peet’s every day for his fix.
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