I was in search of a Hexagon 60 Gal tank. Called the Fish Gallery & was told they could order one if I came in & pre-paid, so I did just that. Two weeks later I called to inquire & one of the two store managers said he was checking on it & would call me back in a few minutes - he never called - tried to call him back & was told he was now at lunch, called later & was told he was off for the day. This was the on going senerio - several days of calling. Finally got him on the phone & was told it was on a truck & he should have it soon. A week goes by so called & he was on vacation, other manager gets on the phone & says he would check on it & call me right back, never called, so I called the next day & was told he's off today. The employee I was talking to this time said he checked & they are still trying to find one, so I asked then why was it on a truck coming here over a week ago? He had no idea...
I finally managed to catch one of the store managers the next day (between their taking off, going on vacation and going to lunch) and had him credit back to my master card. Note of interest... during all these calls I was making over the 2 1/2 week period, I had quite a lot of time on hold... Their recording on hold says to come in & see their experts for a custom designed aquarium... You Dream It Up and We Will Make It For You... LOL
Now that is funny....
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