Good: Okay ladies, yes they do have wonderful dresses, but the quality of service is horrendous. They catch you on there 1st sales pitch so be careful please!. I highly recommend you to record everything they say and promise.. Bad: I'm a bride to be in Sept and believe me when I say I'm not a bridezilla. My sales associate was this Armenian girl named Annaline. Great help at first just said and did anything to make a sale. They don't care about you as a customer, treat you like dirt if you don't give them what they want. I paid 3800 for my dress, and they promise to pay for my pressing, but reality they wanted $500 for additional hidden fees. I was insulted called names and treated to keep my dress. Oh and called the police on me.. Improvements: They seriously need to take a customer service class and treat their customers with respect. Never point the finger and another person especially a bride to be not only treated send me to collections, really? idiots, as if they have my SS# .I totally regret going there. To say the least they made my tears come out and that just doesn't happened so imagine the frustrations and stress they caused me. To say the least I had to call my attorney at this point. This is what I get for shopping in DOWNTOWN. Other: Not worth the couple hundred you save. Ladies stick to Costa Meza, Mary Lus in Pasadena or Beverly Hills. They were great treated me like a Queen wine and dine me. Not in this over crowded dirty fitting room that's upstairs with no air conditioner, "great image right ladies". End result ladies have my dress took it elsewhere to fix it and press it.I'm writing this review at 3am in the morning so imagine how furious I must be..
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