I took in my '95 Passat to get a simple oil change at the dealership. I bought the car used and had only used smaller independent mechanics before. They have a neat drive-in garage bay area where you check your car in. I decided to wait there for the car since over the phone they had said ~1 hour and when I got there they said ~ 1.5 hours.
It took them nearly 3 hours...to do an oil change. Even once the car got IN the garage it still took nearly 2 hours. And in the end, they didn't even vacuum out the floor of the inside, which I thought was standard practice.
On the bright side, they have an extremely comfy waiting area with a free drink bar. And the people are friendly. And the oil change was only a couple bucks more than the discount places, which can't service VWs because of the internal oil filter.
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