As I sit here with your crew at nearly 2:00 am, I just wanted to commend you on your services. As a former "Ballard-ite", I recognized the "Fischer" name immediately upon an internet search for this service at a time of real need. Your technician, Jonas, showed up after receiving an emergency call for a sprinkler head failure. The initial reason for hiring him was the short lead time to arrive at our facility. In the meantime, our national service center manager had tried to contact one of your competitors. We turned them down due to extended response time. They then showed up anyways, with a van, and no large equipment to complete the job. They were sent away.
Your techs showed up on time, and had the proper equipment to complete the job. They delved right into the work, and completed the job in a reasonable time frame. The equipment was appropriate for the scale of the job, and they performed excellent work. They removed nearly 500 gallons of standing water. I was impressed with their ability to complete the job, and the care they showed when discussing the problems associated with the removal of such a large volume of water. They explained the fact that the moisture had risen up the drywall, and were able to accurately evaluate the extent of the damages. They left several air movers, and a dehumidifier. This showed me that they were concerned about the long term aspects of the water intrusion. They were personable, knowledgeable, and interested in doing the job right.
As your advertisement says, "The one people recommend" is an accurate description. I will not hesitate to recommend your services to others in the future. It is nice to see that your foray into this service has worked well for you.
Congratulations on another job well done.
Sincerely,
Jeff
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