3/12/14 I cannot express in words how horrible this office was from the moment we walked through the door. The desk staff basically snatched my dog from hands declaring he had to go on oxygen, when he was clearly breathing normally. We came in at about 12:30 am b/c we thought he may have a piece of bone in his throat. He was not in distress and just appeared mildly discomforted. The office staff member was bad, but the vet was worse. We wanted to be with our dog and the office member took us to an exam room stating we could not be with our dog b/c he needed oxygen and we had to wait for the vet come in to talk with us. He showed up and rambled on forever, basically giving us a lesson in anatomy and telling us nothing. He built up our situation with the worst scenario, never once calling our beloved pet by his name. He was completely cold and almost sarcastic. He stated we needed xrays and I reiterated that I wanted to be with my dog. He advised he bring the ""little one"" to us to wait for the xrays. His rambling just continued until we said please just do the xrays. He left and the office staff returned with our dog, who was obviously stressed and panting. His eyes were red and he was shaking. Office girl stated she was going to get the consent and estimate. We told her we did not care about the estimate to please just do the xray. Of course the estimate was not optional which I got after seeing what the beginning estimate was. Not that we would not have paid it, there is no price we would not pay for his comfort. Their total lack of compassion and their attitudes left us both with a horrible feeling. The vet returned, clearly perturbed with my attitude, which admittedly was less than pleasant. I asked again to do the xray instead of standing there talking and he had the audacity to tell me we held up the xray be demanding to be with our pet. After some discussion with my husband we both decided this staff was not going to touch our dog again. Upon declining the services and attempting to leave, office girl told us we had to wait for the vet. We did not and promptly left. We decided to go to the emergency clinic on the west side of town until I googled them and realized they were affiliated with this wretched place. Our dog appears to have coughed up whatever was bothering him and we are taking shifts to stay up and watch him until he can go to his doctor in the morning. I would not take a dirty sock back to this vet. I have never had such an immediate dislike for anyone like I felt for him. I am saddened to read all of these heartbreaking reviews from folks who lost their pets through the careless treatment of this office.
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