Absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. The Service manager charges unreasonable amount for service concerns and is Arrogant and Rude. The Sales Manager will not match any prices and claims their service is the best in town and i should pay extra. He will not match surrounding Lexus Dealerships. The Service Department is a Joke. They Provide Old dirty Loaner cars when the top of the line New Lexus is brought in for service. They also overcharge for services not rendered and charged me a hour for labor to program a key to my new Lexus. When these concerns are brought to the attention of the general manager he told me I would get poor service when the vehicle is not bought from Lexus Of Austin. I recommend going to Sewell Lexus in Dallas. They are obsessed with customer Satisfaction Since 1911. You will save Thousands by going to Sewell and get better customer service and not treated like Garbage. I have personally saved over $6000 by not buying from Lexus of Austin.
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