When I dropped off my clothes, the woman behind the counter asked if I'd been there before. I told her ""no"" and saw her lips curl in to a (in retrospect, it seems to me) sadistic little smile. She knew I was in for a big surprise. Days later, when they told me the bill was almost $200.00 for my four items, I told them (nonchalantly) they had mixed up my order with someone else's. Guess what...they hadn't. Plus, a linen jacket they'd cleaned was shrunk by a full size. \r
\r
Look, I am all for superior service and a quality dry cleaner that charges $45 or $50 to clean my sweaters. But I want to know what they are charging upfront. She knew I was a new customer who'd just come in off the street without a clue about their pricing and she did not say a word about it. Instead, she got off on knowing that I was in for a shock (just my impression). That is what her little smile was all about. \r
\r
This business should be REQUIRED by the City of Santa Monica to post their prices in a VERY VISIBLE location so that new customers know ahead of time about their unusual pricing. It's not 'usual and customary' to charge $200 to clean four items. How they get away with this is beyond me.
Cons: Extremely Expensive
more